DELIVERY

DELIVERY POLICY

Here at Monopolies, we strive to make your experience shopping with us fun, simple and easy! We’re a proudly Aussie-owned business shipping directly from our warehouse each day at: 107/30  Campbell St. Blacktown, NSW-2148 Australia

DISPATCH GUARANTEE

We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business:

DOMESTIC & INTERNATIONAL STANDARD OR EXPRESS:
TIME ORDER PLACED (MEL TIME) DISPATCHED (MEL TIME)
BEFORE 12PM SAME BUSINESS DAY
AFTER 12PM NEXT BUSINESS DAY
DOMESTIC SAME-DAY (EVENING):
TIME ORDER PLACED (MEL TIME) DISPATCHED (MEL TIME)
BEFORE 1PM SAME BUSINESS DAY
AFTER 1PM NEXT BUSINESS DAY
Have issues with an order you placed? Need to change your details or cancel? Check out our Returns Policy

DELIVERY OPTIONS

For your convenience, we offer several delivery options so your shopping experience with us is as smooth as possible.

AUSTRALIA

CLICK & COLLECT:
We offer a free Click & Collect service for our local customers who wish to visit us at our Blacktown or Simply select “Pick-Up at [your local store here]” as your delivery method during checkout and we will send you an Order Confirmation Notice as soon as your order is placed and paid for. Your order will be prepared for collection according to the below time frame:
107/30  Campbell St. Blacktown, NSW-2148 Australia
TIME ORDER PLACED (MEL TIME) READY FOR COLLECTION (MEL TIME)
BEFORE 9AM SAME DAY
AFTER 9AM NEXT DAY
Once you receive your “Ready for Collection” email, you can attend the correct store to collect your order! Please note; orders placed for Click & Collect that remain uncollected after 14 days from the date of your original Pick-Up Notice, will be cancelled and refunded (less any applicable Buy Now, Pay Later fees, see our Returns Policy for further clarification). We will send a secondary, courtesy email seven days after your original Pick-Up Notice as a reminder, if the order remains uncollected at that time.
STANDARD DELIVERY:
COURIER: AUSTRALIA POST, COURIERS PLEASE
TIMEFRAME: 2-12 BUSINESS DAYS
COST: $10 FLAT-RATE, NATION-WIDE. FULLY TRACKED.
Import/customs/inspection charges may apply and are the sole responsibility of the customer, including in the event of a refusal of delivery. Please refer to your country’s relevant Customs and Import Polices prior to purchase. Monopolies will not be held responsible for any delivery delays resulting from customs clearance. 

SHIPPING DELAYS

Occasionally due to circumstances outside Monopolies control, delivery delays may occur. If you believe there has been an issue with your delivery, please contact Customer Care (through our Help widget below, right) within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our  To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

Received a damaged item? Missing a part? Need to return a product? Check out our Returns Policy